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Hotline & Customer Support

If you have questions about one of our products or need help with using it, contact JURA's customer support team for fast, expert, one-to-one support.

Thank you for contacting JURA. We will do our best to answer you as quickly as possible. Our office is temporarily closed as mandated by state and county authorities in response to the Coronavirus. The health and safety of our employees, customers and the community at large is our #1 concern. We anticipate a high volume of emails, since we are now unable to answer phone calls. A limited number of Customer Service Representatives are answering emails during this temporary office closure. Our ability to arrange repairs and ship replacement products and parts is also limited at this time. Please have patience with us as we work hard to overcome the obstacles and provide the service you need to be coffee-ready. A customer service representative will respond to you as soon as possible.

P.O. Box 9
20 Craig Road
Montvale, NJ 07645

Phone 1-800-220-5701
Fax 1-201-767-9684

CALL our toll free HELP LINE: 1-800-767-3554
Monday -Friday 9AM to 9PM and Saturday 9AM to 5PM Eastern Standard Time.

Feel free to call at any time. If you are connected to our voicemail, PLEASE DO NO HANG UP. Leave your name, telephone number and when we can call you back. Please also leave the model number of your JURA product if you know it (see bottom of product)